Contact our team
Email [email protected] or call +255 753 400 506. Include your app version and a description of the issue. Tell us whether you use Android or iPhone and include any error message. Remove private information from screenshots. Never send passwords, verification codes, payment-card details or identity-document copies by ordinary support email.
Account and property access
Use password recovery on the sign-in screen if you cannot sign in. If a property is missing, ask our team to verify its link to your customer account. Property records are not assigned solely by email address.
Payments and documents
The app displays recorded payments, schedules, invoices and receipts. Contact our team if a record is missing or incorrect. USD/TZS conversions use company-approved rates for indicative estimates; they do not change your agreement currency, recorded payments or amount due. Your signed agreement remains the reference for contractual terms. Submit identity documents only through the authenticated document or KYC flow when requested.
Sultan and Sultana
Sultan and Sultana provide AI-generated guidance and may make mistakes. Verify important purchase information with our team. You can use text without microphone access; voice requires microphone permission. End a voice conversation to stop new audio input. See the privacy policy for encrypted transcript retention and authorised review.
Notifications
Manage notification permission in phone settings. If an alert does not arrive, check your signed-in app inbox and internet connection. Push delivery can depend on device settings and network availability.
Account deletion
Open My account → Request account deletion, or use the link below. A request is verified before it is processed; uninstalling the app does not delete your account.